Get in Touch With Us
Got a question about how we compare online casinos, spotted something that needs updating, or want to flag a concern about a site we cover? This page explains how to get in touch and what kind of help we can actually offer.
The Best Way to Contact Us
Email is the most reliable route to our team. Write to us at [email protected] and a real person will read your message — we don't rely on automated replies to close out an enquiry. Tell us briefly what your message is about (a rating query, a correction, a general question) so it lands with the right person faster. We aim to respond within a couple of working days, though this can stretch during busier periods.
What We Can Help With
US Online Casinos is an independent comparison resource covering online casinos available to US players. We are not a casino operator, we don't hold customer funds, and we can't process deposits, withdrawals or account issues on behalf of any brand listed on this site. With that in mind, here's what falls inside our lane:
- Questions about our reviews — how we arrived at an editorial rating, why an operator appears in a particular position, or what we know about a bonus offer such as those shown from Raging Bull, Uptown Aces, Slots of Vegas or the other operators featured on this page.
- Corrections — if a bonus term, licensing detail or payment method looks out of date, tell us and we'll look into it.
- Content suggestions — topics you'd like to see covered in more depth, such as withdrawal times, mobile play, or state-by-state eligibility.
- Partnership or editorial enquiries — if you represent a licensed operator or a relevant organisation, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — if you or someone you know is struggling with gambling, mention this in your message and we'll point you towards the right support resources; see below for immediate options.
What We Can't Do
Because we don't operate any casino ourselves, we can't verify your identity with an operator, unlock a bonus, expedite a withdrawal, or resolve a dispute over a specific account. Those matters sit with the casino's own customer support team, which is typically reachable through live chat or email once you're a registered player. Our role is to help you compare options before you sign up — including headline offers, wagering conditions, and the licensing status we've been able to verify — not to manage your relationship with an operator afterward.
Before You Write to Us About a Bonus
A large share of the messages we receive are about welcome offers, so a few pointers may save you a round trip:
- Bonus percentages and caps (like a 410% match or a 600% new-player offer) are set and administered by the casino, not by us — we report what's advertised at the time of research, but terms can change without notice.
- Wagering requirements, game restrictions, maximum withdrawal limits and expiry dates are all set by the operator. Always read the full terms on the casino's own site before opting in.
- If a bonus you claimed doesn't behave as advertised, your first point of contact is the casino's support channel, since they hold your account and transaction history.
A Note on Accuracy and Our Standards
We work to keep ratings, offer details and licensing information current, but online casino terms shift often. If you've come across something on firstlightera.com that looks stale, incomplete, or simply wrong, telling us helps every future reader, not just you. We take that kind of feedback seriously and will follow up once we've checked it.
If you're comparing options outside the US and looking for coverage of sites operating under different rules, you may also find our page on trusted non-GamStop casinos in the UK useful context, though our focus here remains US-licensed operators.
If You Need Support Right Now
If gambling has stopped being enjoyable, or is affecting your finances, relationships or wellbeing, please reach out for help sooner rather than later. Most licensed US operators offer self-exclusion tools, deposit limits and cooling-off periods directly within account settings, and national organisations such as the National Council on Problem Gambling (via its 1-800-522-4700 helpline) offer confidential support regardless of which casino you play at. This is separate from anything we can offer by email, but we're glad to point you toward it if you ask.
Thank you for taking the time to read this far. Whatever the reason for your message, we look forward to hearing from you.